Grievance Redressal

We want every client, candidate and visitor to be treated fairly. If something has gone wrong, please tell us — we take every complaint seriously.

Grievance Officer

Name: Grievance Officer
Email: info@7startup.in
Phone: +91 85082 85080
Address: Magnum Towers, Golf Course Extension Road, Sector 58, Gurugram, Haryana 122098
Working hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

What you can raise

Quality, delay or scope issues with a project or service
Billing, payment, refund or invoice concerns
Privacy or personal-data requests and complaints
Concerns about content on our website
Recruitment-related concerns, including suspected fraud using our name

How to file a grievance

Email info@7startup.in with the subject "Grievance".
Include your name, phone number, project reference (for example 7S-2610-1234) or invoice number, and a clear description of the issue with any screenshots or documents.
Clients can also post the concern in the Messages tab of their client portal so it is recorded against the project.

Our response timelines

Acknowledgement: within 48 hours of receiving your complaint, with a reference.
Resolution: we aim to resolve complaints within 15 days, and in any case within 30 days. If more time is needed, we will tell you why and keep you updated.

Escalation

If you are not satisfied with the resolution, reply to the same email asking for escalation and it will be reviewed by our management. You also retain any rights you have under applicable law, including the Consumer Protection Act, 2019.