We want every client to be happy with our work. This policy explains when cancellations and refunds are possible.
Website, app and software projects
- Before work starts: you can cancel and receive a full refund of the advance, minus any third-party costs already paid (domain, hosting, licences).
- After work has started: the advance is adjusted against the work completed. If the work completed is worth less than the advance, the balance is refunded.
- After delivery or go-live: payments are not refundable, but we will fix any bugs in the agreed scope free of charge during the support period.
Monthly services (SEO, marketing, social media, maintenance, subscriptions)
- You can cancel at any time with 15 days' written notice.
- The current month already started is not refundable.
- Advertising budgets paid directly to Google, Meta or other platforms are governed by those platforms' policies.
Portal wallet top-ups and software licences
- Wallet balances are used for transactions on the portal and are generally not refundable as cash.
- If a transaction fails, the amount is credited back to your wallet as per the portal's reconciliation process.
- One-time licence or setup fees are non-refundable once the software is installed or the portal is set up.
Third-party charges
Domain registration, hosting, SSL certificates, paid plugins, API, SMS or WhatsApp charges paid to third parties on your behalf are non-refundable.
Recruitment services
Candidates are never charged. Employer fees and replacement guarantees are as per the agreed proposal.
How to request a refund
Email info@7startup.in with your invoice number and reason. Approved refunds are processed to the original payment method within 7–10 working days.